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• Professor J. Hartley

• Professor G. Boyne

• Professor. P. Collier

• Mr. J. Cornford

• Profesor C. Donaldson

• Professor P. Longley

• Professor M. O'Mahony

• Professor M. Pidd

• Professor C. Skelcher

• Professor B. Townley

• Professor Richard M. Walker

• Professor M. Wallace

The sense of 'public services' to be used in this area of AIM is the provision of publicly funded services, whether delivered by the public, private or voluntary sectors - independently or in combination. A long-term investment in research on the public services is required, not least because of difficult methodological and data collection issues, especially for research involving international comparisons.Delivering better public services is a focus of domestic policy debate. Contributions from UK research on management can and should make an important contribution to identification and exploitation of opportunities for increased productivity and enhanced performance - while at the same time identifying issues that must be addressed in further research.

AIM Fellowships can provide a timely vehicle to help identify the agenda and capacity building requirements for the longer-term investment, while also providing for substantive contributions to current debates. Each Public Service Fellow is investigating an agenda-setting management topic as seen below:

• George Boyne - Organisational turnaround and Public Service Excellence

This project aims to develop an agenda for research on organizational turnaround in the public services, and to construct theoretical models of the impact of turnaround strategies on service improvement.

• Paul Collier - Managing Police Performance - accountabilities, performance measurement and control

This project aims to examine the interaction and interdependence between national and local expectations of police forces, the demand for police services, police performance measurement and what police actually do.

• James Cornford - Electronic Local Government

This project aims to build a 'Research Community' concerned with adaptation of 'e-business' technologies to meet the 'joined up' and 'citizen-focused' objectives of public service modernisation.

• Cam Donaldson - Health Care Priority Setting

This project aims to investigate: the development of a systematic framework based on economic principles, for priority- setting in NHS Primary Care Trust (PCTs); the development of monetary measures of the value of health gains; and incentives in health care.

• Jean Hartley - Innovation and Leadership

This project aims to explore how knowledge generation, knowledge transfer, inter-organizational networks and leadership contribute to sustained innovation in public services (health, local government and criminal justice).

• Paul Longley - Geodemographics and Local Service Delivery

This project aims to develop an agenda for promoting greater use of geodemographics data to improve the evidence-base for public service delivery.

• Mary O'Mahony - Metrics for Service Delivery

This project aims to develop metrics for improved service delivery that can be employed in international comparisons of performance in the public sector, with particular reference to education and health.

• Mike Pidd - Modelling and Systems Aspects of Performance Measurement

This project aims to create and work with a network of public services staff to research issues related to performance measurement drawing on expertise from the private sector.

• Chris Skelcher - Governance and Performance

This project aims to investigate the theoretical and empirical relationships between governance modes, managerial/professional action and public service performance.

• Barbara Townley - The Metrics of Management Performance Measurement in the Public Service

This project aims to explore assumptions about rationality in appeals to performance measures, and an examination of the role of performance measures in securing inter-organizational, multi-agency collaboration in service delivery with reference to the Scottish criminal justice system.

• Richard Walker - Excellence, Performance and Innovation

This project explores metrics for improvement in local government provision of public services and evidence of the role of innovation in improving performance.

• Mike Wallace - Managing Complex and Programmatic Change

This project aims to refine a conception of complex educational change, change management themes and planning framework to generate a basis for future research and practical guidance.

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