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Managing to Improve Public Services

Edited by Jean Hartley, Cam Donaldson, Chris Skelcher and Mike Wallace

How are public service organizations governed? How can their performance be measured, managed and improved? Public services play a central role in the wellbeing, sustainability and growth of communities, cities and nations. Managing to Improve Public Services shows how management can be harnessed to improve a range of public services (e.g. policing, health, local government) by examining them through different theoretical lenses (e.g. governance, innovation and change, performance metrics and management). It advances both theory and practice, beyond traditional public administration and ‘new public management’, by considering the interrelationships between governance and public management.

The book is written by a group of leading social science and management specialists, who were awarded the prestigious ESRC/EPSRC Public Service Fellow awards as part of the Advanced Institute of Management Research initiative. It will be of interest to graduate students, academics and policy makers involved in public service management and performance measurement.


Contributors: Robin Wensley, Jean Hartley, Chris Skelcher, Paul M. Collier, Michael Pidd, Cam Donaldson, Angela Bate, Craig Mitton, Stuart Peacock, Danny Ruta, Mary O’Mahony, Philip Stevens, Lucy Stokes, Barbara Townley, Rachel Baker, Helen Mason, Michael Jones-Lee, Paul A. Longley, Michael Goodchild, Richard M.Walker, Fariborz Damanpour, George Boyne, Mike Wallace, Michael Fertig

Order before 31st January 2009 to receive 20% discount. Click here for order form.


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