Projects relating to Excellence in the Public Service Sector Theme and Priority Issues

Each Public Service Fellow is investigating an agenda-setting management topic that is closely related to one or more of five selected priority issues for policy and practice to improve public services:

  • innovation and new ways of working, including the role of leadership in stimulating and supporting new practices;
  • creating and utilising metrics to measure performance for improved service delivery;
  • identifying the incentives that matter for people working on public services;
  • managing the (potentially conflicting) demands for accountability, equity, responsiveness to client demand and value for money;
  • building capacity to manage change, especially for implementing innovations to modernise the public services.

The Fellows are using a variety of approaches, including demonstration projects, case studies, co-production of knowledge with public service managers and systematic literature reviews. These are detailed more fully in the individual project profiles listed below.

  • Organisational turnaround and Public Service Excellence.
  • Managing Police Performance - accountabilities, performance measurement and control
  • Electronic Local Government
  • Health Care Priority Setting
  • Innovation and Leadership
  • Geodemographics and Local Service Delivery
  • Metrics for Service Delivery
  • Modeling and Systems Aspects of Performance Measurement
  • Governance and Performance
  • The Metrics of Management Performance Measurement in the Public Service
  • Excellence, Performance and Innovation
  • Managing Complex and Programmatic Change

 

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