• How should firms evaluate success in university-industry alliances? A performance measurement system
  

• What are Business Models? Developing a Theory of Performative Representations
  

• Why do academics engage with industry? The entrepreneurial university and individual motivations
  

• Value Co-Creation In The Delivery of Outcome-Based Contracts For Business-To-Business Service
  

• We Don’t Need No Education: Or Do We? Management Education and Alumni Adoption of Strategy Tools
  

WP No 72 - September- 2009

We address the seemingly implausible project of moving the technical support of complex organisational technologies online. We say ‘implausible’ because from the point of view of micro-sociological analysis and the influential work of Julian Orr (1996) there is a consensus that the diagnosis and resolution of technical failures is an intrinsically ‘localised affair’ (i.e., rooted within a specific place and time). Notwithstanding this view, technology producers have been pushing in the recent period to develop online forms of support. Today, and particularly in the area of organisational software, many technical failures are now repaired at a distance. How is this possible given the consensus amongst sociologists?

Abstract 

Full Working Paper

Forthcoming in Information & Organization Post Local Forms of Repair: The (Extended) Situation of Virtualised Technical Support is written by Neil Pollock, Robin Williams, Luciana D’Adderio and Christine Grimm.

Previous page: Working Papers
Next page: AIM Toolkit