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AIM Announces New Services Fellowship - Press Release

AIMing for New Services Insights - FOR IMMEDIATE RELEASE – 26 MARCH 2008

The Advanced Institute of Management Research (AIM) has awarded six Fellowships on Services as part of a new initiative funded by the Economic and Social Research Council (ESRC) and the Engineering and Physical Sciences Research Council (EPSRC). The new AIM Services Fellows will be joining existing cohorts of AIM Fellows working on productivity, innovation and management practices.

Services are becoming increasingly important to the UK economy, with over 60% of the employed population working in them. The new AIM Fellows will be exploring topics such as innovation in services – the creation and pricing of new service business models, entrepreneurial behaviour in services and gender and diversity in the sector.

Professor Robin Wensley, Director of AIM comments, “we are delighted to be able to announce the six new AIM Services Fellows. They will join an extremely strong fellowship which is producing some valuable and insightful research. AIM seeks to have a significant impact on policy and practice through its research and it is essential we understand better the challenges facing service business in today’s global economy”. The six mid-career Fellows in Services are:

Irene Ng is an Associate Professor of Marketing in the School of Business and Economics at the University of Exeter. Currently her research focuses on the pricing & revenue management of services, value-based service innovation, service capacity and B2B service contracts.  Irene will be taking the position of Lead Service Fellow.

Giuliana Battisti currently Senior Lecturer in Statistics at Aston Business School is in the process of joining Nottingham University Business School as a reader in the Industrial Economics Division. Her main research interests are grounded within applied statistics/econometrics and the economic analysis of technological change with particular emphasis on the inter-temporal diffusion of innovations within and across users.

Kate Blackmon is a Lecturer in Operations Management at the Säid Business School, University of Oxford, and a Tutorial Fellow in Management Studies at Merton College. Her research interests focus on applying qualitative research methods in researching operations, on understanding operations through the lens of organizational theory, particularly in the area of service operations.

Irena Grugulis is Professor of Employment Studies and Head of the HR/OB Teaching Group in the Bradford University School of Management. Irena has worked in both investment and retail banking. Irena's principal research interests lie in the area of skills and human resource development, particularly in the way that organisations attempt to shape their employees and the impact and implications of this for the employees themselves. Irena is also an Associate Fellow of the ESRC research centre on Skills, Knowledge and Organisational Performance.

Kathryn Haynes is currently a lecturer in Finance and Accounting at the York Management School and a Fellow Chartered Accountant. Kathryn’s research centres on the context of accounting, drawing from a range of disciplines, including feminist, sociological, philosophical and critical perspectives. Her interests include identity and its relationship with gender; the body and embodiment within organizations; the juxtaposition of professional and personal identities; issues of governance and accountability; social and environmental accounting; and the conduct of the professions.

Martin Spring is Senior Lecturer in Operations Management at Lancaster University Management School. His research has evolved from manufacturing strategy to supply-chain management and inter-organizational relationships in more general terms. Current specific research interests include flexibility in inter-organisational networks, modularity, the purchasing and adoption of complex services such as third-party logistics and ERP, power in supply relations and the emerging concept of ‘servitization’. A Production Engineer by profession, Martin worked for several years in international manufacturing firms.

The new Fellows in Services will complement the existing AIM Fellows both in terms of their individual disciplines and increasing research coverage of relevant issues in the area of services.

For more information  please contact Claire Fitzpatrick, Press and Communications on email: claire.fitzpatrick@wbs.ac.uk or Tel: 020 7862 8514

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